Contacts

Support around the clock

Our support team answers every player 24 hours a day, 7 days a week.

• Live chat opens with one click on the chat button and connects you to a team member straight away
• E-mail reaches the same support team
• Phone lines are available for France and Spain, plus an international line

Payments and documents

A separate finance contact deals with questions about payments. Verification documents can be sent as clear digital photos together with your name and username.

Technical issues

If the connection drops, disconnect and reconnect to the internet first. If the problem stays, contact support, and for a fault inside a game a screenshot helps us check it quickly.

Complaints

If something went wrong, write to us within five days of the event so we can look into it.